As a rule, your order should arrive within 1-3 working days. If your package takes longer, please follow these steps:

1. Enter here your shipment number that you received from us by e-mail.
2. Your parcel was delivered according to shipment tracking, but you haven't received it? Please contact our customer service:

Phone: +49 7171 9988475

WhatsApp: +49 151 70106789

E-mail: shop@identim.de

We will take care of your request!

Don't worry - this does not mean that we have not received your order. Possible reasons for this could be

1. Incorrect e-mail address: Did you enter the wrong e-mail address? Please contact us so that we can correct the address and send you the order confirmation again.
2. Spam folder: Please check whether the order confirmation has landed in your spam or junk mail folder.

Still haven't found anything? Then please contact our support team:

• Phone: +49 7171 9988475
• WhatsApp: +49 151 70106789
• E-mail: shop@identim.de

We'll take care of it!

Please check that your address has been entered correctly and completely. Common sources of error are

• Missing house number: Has the house number been forgotten?
• Incorrect address details: Check that all details are correct.

If you are unsure or need support, please contact our customer service team:

• Phone: +49 7171 9988475
• WhatsApp: +49 151 70106789
• E-mail: shop@identim.de

We'll help you quickly!

Unfortunately, it is not possible to change your order. But don't worry: our customer service can cancel individual items or the entire order for you so that you can simply reorder your desired items.

If you used a discount code with your original order, we will be happy to reactivate it for you.

Important: Cancellation is only possible as long as your order has not yet been shipped. Please contact our customer service:

• Phone: +49 7171 9988475
• WhatsApp: +49 151 70106789
• E-mail: shop@identim.de

We will be happy to help you!

Shipping is free for all our customers in Germany - and return shipping is also free for you!

You can find more information here.

Yes, we also deliver to Switzerland! Your order will be delivered duty paid, so there are no additional customs formalities for you.

We deliver to many countries worldwide. You can find a complete list of all delivery countries here.

Please contact our customer service so that we can solve the problem quickly.

Important: Please include the following information in your message:

• Your name
• Your order number
• A photo of the wrong article

How to reach us:

• Phone: +49 7171 9988475
• WhatsApp: +49 151 70106789
• E-mail: shop@identim.de

We will take care of your request!

No problem, we'll take care of it! Please follow these steps:

1. Contact our customer service.
2. Include the following information in your message.

• Your name
• Your order number
• A photo of the defective piece of jewelry

Our customer service will then inform you of all further steps.

How to reach us:

• Phone: +49 7171 9988475
• WhatsApp: +49 151 70106789
• E-mail: shop@identim.de

We'll make sure that your issue is resolved quickly!

If something is missing from your parcel, please contact our customer service immediately.

Important: Please include the following information in your message:

• Your name
• Your order number
• A photo of the parcel (including packaging)

How to reach us:

• Phone: +49 7171 9988475
• WhatsApp: +49 151 70106789
• E-mail: shop@identim.de

We will resolve the problem for you as quickly as possible!

We offer you 12 different fonts to choose from. As soon as you select which side of your piece of jewelry is to be engraved during the ordering process, you can easily specify the desired font.

Your personal engraving is displayed as a preview directly in the engraving text field. Simply change the font and the preview in the field will adjust automatically. So you can see what your piece of jewelry will look like later.

Unfortunately, engraved pieces of jewelry cannot be returned as they were individually made for you.

If you are unsure, order the jewelry without engraving first. That way, you can take your time to look at it and, if you don't like it, send it back free of charge. If you like it, you can then order it again - this time with engraving.

The size of the font is individually adapted to your piece of jewelry so that it is perfectly matched to it. Longer texts can be divided into two or more lines to ensure a harmonious result.

If you are unsure, you are welcome to contact us. Together we will discuss the best way to engrave your text.

If you have a special engraving request, please contact us by WhatsApp or email. Simply send us a small sketch or description and we will check what is possible. Whether special shapes, lines or other creative ideas - many things are possible! 😊

You can reach us here:

• WhatsApp: +49 151 70106789
• E-mail: shop@identim.de

We look forward to your ideas!

Of course this is possible. If you don't like your piece of jewelry, you can return it within 30 days and we will refund you the full amount.

You can find further information here.

If you have properly returned your package to us, we will refund the purchase amount within 2 days after we have received the goods. The amount will be credited to you via the same payment method that you used for your order.

With your consignment number you can here to check the status of your return.

Important: Please keep the return slip in a safe place until the refund has been completed.

To exchange an item for a different length or size, please return your order as normal and place a new order for the desired length or size.

You can find further information on returns here.

Our vouchers are valid for 3 years from the date of purchase.

No, that is not necessary. The invoice amount is simply deducted from the value of your voucher. The remaining balance remains and can be redeemed with the same code on your next purchase.

Yes, that is possible! In this case, the amount will be credited back to your gift voucher.

There can be various reasons for this:

1. Restrictions: Check whether the discount code only applies to certain products or categories.
2. Welcome discount: The welcome discount for newsletter registration can only be used once.
3. Expiration date: The discount code may have expired.

If you continue to have problems, please get in touch with us! 😊

No problem! Please contact our customer service and we will check how we can help you.

• Phone: +49 7171 9988475
• WhatsApp: +49 151 70106789
• E-mail: shop@identim.de

We are happy to take care of your request!

We are sorry that you have not received your discount code! Here are possible reasons and what you can do:

1. Check your spam folder: Please check your spam folder. Sometimes our e-mail ends up there.
2. Confirm registration: Make sure that you have opened the email with the subject "Confirm that you wish to receive email marketing" and clicked on the "Subscribe" button. Only after this confirmation will your registration be successfully completed.
3. Didn't receive a code? If you still haven't received a discount code, please contact our customer service:

We will be happy to help you!