As a rule, your shipment should arrive within 1-3 business days.

If your order has not arrived yet, follow the points below:

Please enter HERE your shipment number that you received by email.

If your package has already arrived according to the tracking, but you have not received it, please contact our customer service.

Phone: +497171 9988475

Whatsapp: +44915170106789

E-mail: shop@identim.de

Don't worry. This does not mean that we have not received an order.

Reasons for this could be:

Have you entered your correct e-mail address?

If this is not the case, please notify Us so that we can correct your email address and resend you an order confirmation.

Please check if the order confirmation is in your spam/young mail folder.

Still not found?

Then please contact our support.

Phone: +497171 9988475

Whatsapp: +4915170106789

E-mail: shop@identim.de

Please check if your address has been entered correctly or without errors.

Possibly the house number was forgotten.

Unfortunately, changes to orders are not possible.

However, customer service can cancel individual items or the entire order for you, so that you can easily order your desired item again. If you have used a discount code, we will be happy to activate it again for you.

Cancellation of your order is only possible as long as it has not yet been shipped. Please contact customer service for this.

Phone: +497171 9988475

Whatsapp: +4915170106789

E-mail: shop@identim.de

All our customers from Germany enjoy FREE SHIPPING & RETURN!

You can find more information HERE

We currently do not ship to Switzerland, as we are still struggling with the strict customs regulations and the choice of the appropriate shipping service provider.  

We are already working on a solution to make our Swiss customers happy again in the future.

HERE you can find all countries we deliver to!

Please contact our customer service.

IMPORTANT: Please include the following items in your message: Name, order number and a photo of the wrong/defective item.

Phone: +497171 9988475

Whatsapp: +4915170106789

E-mail: shop@identim.de

This is not a problem!

Please proceed as follows:

• Contact our customer service
• Please include the following items in the message: Name, order number and a photo of the defective jewelry.
• Customer service will then tell you how to proceed.
  

Phone: +497171 9988475

Whatsapp: +4915170106789

E-mail: shop@identim.de

Please contact our customer service.

By phone: +497171 9988475

Whatsapp: +4915170106789

E-mail: shop@identim.de

IMPORTANT: Please include the following items in the message: Name, order number and a picture of the package.

We have 12 fonts available for you. You can choose them after you have selected in the control panel which sides of your jewelry should be engraved.

Your personal engraving is displayed as a preview in the engraving text field! As soon as you change the font, the font in the field will also change to the selected font. So you can see how it will look in the end.

Unfortunately, engraved jewelry, are excluded from return and can not be returned.

If you are unsure whether you like the jewelry, you can order it without engraving and send it back free of charge and order it again but this time with engraving. This is the best way to find out if you want to keep it.

We adjust the size of the font to the ordered piece of jewelry to make sure it looks coherent. Also, texts that are too long will be separated and engraved on two or more lines. If you are unsure you can contact us and we will discuss how best to engrave your text.

If you have a special engraving wish, you can contact us by Whatsapp or email! Just send us a small drawing and we look at what is within the possibilities. Different shapes, strokes and more everything is possible 😊.

Selbstverständlich ist das möglich. Falls Dir Dein Schmuckstück nicht gefällt kannst Du Innerhalb von 30 Tagen deine Bestellung zurück senden und wir erstatten wir den vollen Betrag.

You can find more information HERE

If you have properly sent your package to us, we will refund you the purchase amount within 2 days after receiving the goods. The amount will be credited to you with the payment method you used for your order.

With your shipment number of your return you can see HERE where the package is.

IMPORTANT: Please make sure that you always keep your return slip safe until the refund has been made.

For this we ask you to return your order regularly and place a new order for your desired length/size.

Our vouchers are valid for 3 years from the date of purchase.

No, the invoice amount will be deducted from your voucher value. The remaining amount remains and is redeemable with your next purchase with the code.

Yes, the amount will then be credited back to your voucher.

No, the voucher is only valid for the online store.

Reasons for this could be:

• Make sure that the discount code is not issued to specific products or categories.
• The Welcome discount, for newsletter registration, can be used only once.
• The validity of the code has expired.

In this case, please contact our customer service.

Phone: +497171 9988475

Whatsapp: +4915170106789

E-mail: shop@identim.de

We are very sorry that you did not receive a code!

• Please check your spam folder. Maybe the email has hidden there.
• After subscribing, please make sure you have opened the email with the subject: "Confirm that you would like to receive email marketing." and clicked on the "Subscribe" button. Only when you are redirected to the confirmation page, you have successfully completed your subscription.

If at this point you still haven't received your discount code, please contact our customer support team.

Phone: +497171 9988475

Whatsapp: +4915170106789

E-mail: shop@identim.de