As a rule, your shipment should arrive within 1-3 working days.
If your order has not yet arrived, please follow the instructions below:
Please enter your order details HERE the tracking number you received by email.
If your parcel has already arrived according to the tracking number but you have not received it, please contact our customer service.

Phone: +497171 9988475
Whatsapp: +4915170106789
Email: + shop@identim.de

Do not worry. This does not mean that we have not received an order.
Reasons for this could be:
Have you entered your correct e-mail address?
If this is not the case, please let us know so that we can correct your e-mail address and send you an order confirmation again.
Please check whether the order confirmation may be in your spam/junk mail folder.

Still not found?
Then please contact our support team.

Phone: +497171 9988475
Whatsapp: +4915170106789
E-Mail: shop@identim.de

Please check whether your address has been entered correctly or without errors.
The house number may have been forgotten.

Unfortunately, it is not possible to make changes to orders.
However, customer service can cancel individual items or the entire order for you so that you can easily order your desired item again. If you have used a discount code, we will be happy to reactivate it for you.
However, it is only possible to cancel your order if it has not yet been dispatched. Please contact customer service for this.

Phone: +497171 9988475
Whatsapp: +4915170106789
E-mail: + shop@identim.de

All our customers from Germany enjoy FREE SHIPPING & RETURN SHIPPING!
You can find more information about this HERE

We are currently not delivering to Switzerland as we are still struggling with the strict customs regulations and the choice of the right shipping service provider.
We are already working on a solution to make our Swiss customers happy again in the future.

HERE you can find all countries we deliver to!

Get in touch with our customer service.
IMPORTANT: Please include the following information in your message: Name, order number and a photo of the incorrect/defective item.

Phone: +497171 9988475
Whatsapp: +4915170106789
E-Mail: shop@identim.de

That's no problem!
Please proceed as follows:

• Get in touch with our customer service
• Please include the following points in the message: Name, order number and a photo of the defective piece of jewelry.
• Customer service will then let you know how to proceed.
  

Phone: +497171 9988475
Whatsapp: +4915170106789
E-Mail: shop@identim.de

Get in touch with our customer service.

Phone: +497171 9988475
Whatsapp: +4915170106789
E-mail: + shop@identim.de

IMPORTANT: Please include the following points in the message: Name, order number and a picture of the package.

We have 12 fonts available for you. You can choose these after you have selected which sides of your piece of jewelry should be engraved in the control panel.

Your personal engraving will be displayed as a preview in the engraving text field! As soon as you change the font, the font in the field will also change to the selected font. So you can see how it will look in the end.

Unfortunately, engraved jewelry is excluded from returns and cannot be sent back.

If you are unsure whether you like the jewelry, you are welcome to order it without engraving and send it back free of charge and order it again, but this time with engraving. This is the best way to find out if you want to keep it.

We adjust the size of the lettering to the piece of jewelry ordered to ensure that it looks consistent. Texts that are too long are also separated and engraved on two or more lines. If you are unsure, you are welcome to contact us and we will discuss the best way to engrave your text.

If you have a special engraving request, you are welcome to contact us via WhatsApp or email! Just send us a small drawing and we will see what is possible. Different shapes, lines and more are all possible 😊.

Of course this is possible. If you do not like your piece of jewelry, you can return your order within 30 days and we will refund the full amount.
You can find more information about this HERE

If you have sent your parcel to us correctly, we will refund the purchase amount within 2 days of receiving the goods. The amount will be credited to you using the payment method you used for your order.

You can use the tracking number of your return HERE to see where the parcel is located.

IMPORTANT: Please make sure that you always keep your return slip in a safe place until the refund has been made.

Please return your order as normal and place a new order for your desired length/size.

Our vouchers are valid for 3 years from the date of purchase.

No, the invoice amount will be deducted from the value of your voucher. The remaining amount remains and can be redeemed with the code on your next purchase.

Yes, the amount will then be credited back to your voucher.

Reasons for this could be:

• Make sure that the discount code is not issued for specific products or categories.
• The welcome discount for newsletter registration can only be used once.
• The validity of the code has expired.

In this case, please contact our customer service.

Phone: +497171 9988475
Whatsapp: +4915170106789
E-mail: + shop@identim.de

We are very sorry that you did not receive a code!

• Please check your spam folder. The email may have hidden there.
• Please make sure that after your registration you have opened the e-mail with the subject: "Confirm that you wish to receive e-mail marketing." and have clicked on the "Subscribe" button. Only when you are redirected to the confirmation page have you successfully completed your registration.

If you still have not received a discount code at this point, please contact our customer service.

Phone: +497171 9988475
Whatsapp: +4915170106789
E-Mail: shop@identim.de