Shipping and returns

You will receive a tracking number by e-mail or SMS, which you can use to track the status of your parcel. Please also check your SPAM folder.

Shipping costs (including statutory value added tax)

SHIPPING COSTS & DELIVERY TIME GERMANY

• Free shipping & returns (start return shipment at )
• DHL Standard: 1-3 working days 
• From a purchase value of 500€ - shipping by UPS value shipping
  (signature required for delivery)
• DHL Express shipping: 9,90€
• DHL Express delivery time: Orders placed before 14:00 will be delivered within Germany on the next working day (Mon-Fri).
  Please note that express delivery is not available on weekends.

SHIPPING COSTS & DELIVERY TIME AUSTRIA

• Purchase value up to 500€ - Shipping costs 9,90€
  DHL Standard: 2-4 working days
• Purchase value from 500€ - Shipping costs 19,90€
  UPS insured cash on delivery (signature required for delivery)
  1-3 working days
• The buyer is responsible for return shipping

SHIPPING COSTS & DELIVERY TIME BELGIUM; DENMARK; LUXEMBOURG; NETHERLANDS;

• Purchase value up to 500€ - 9,90€
  Shipment tracking with DHL (normally 2-4 working days)
• Purchase value from 500€ - 19,90€
  UPS insured transport of valuables 2-4 working days
  (signature required for delivery)
• The buyer is responsible for return shipping

SHIPPING COSTS & DELIVERY TIME SWITZERLAND

• Purchase value up to 500€ - Shipping costs 20€
  DHL Standard: 2-4 working days
• Purchase value from 500€ - Shipping costs 40€
  UPS insured cash on delivery (signature required for delivery)
  2-4 working days
• Purchase value from 1000€ - Shipping costs 60€
  UPS insured transport of valuables (signature required for delivery)
  2-4 working days
• The buyer is responsible for return shipping

SHIPPING COSTS & DELIVERY TIME UK; FRANCE; SPAIN; ITALY; SWEDEN; POLAND; CZECH REPUBLIC; PORTUGAL; IRELAND; CROATIA

• Purchase value up to 500€ - 13,90€
  Shipment tracking with DHL (normally 2-5 working days)
• Purchase value from 500€ - 19,90€
  UPS insured transport of valuables 2-5 working days
  (signature required for delivery)
• The buyer is responsible for return shipping

FURTHER INFORMATION

DAMAGED O. DAMAGED JEWELRY
Non-refundable items are used/worn items and earrings. Jewelry must be in mint and unworn condition and all tags must be attached.
All returns will be inspected upon arrival. If an item is returned to us that is damaged, previously worn or otherwise in unacceptable condition, we will not be able to issue a refund and will return the item.

RETURNS WITHOUT RIGHT TO RETURN
We reserve the right to withhold or charge the shipping and return costs for returns that are sent back to us without a right to return. This includes returns of worn or engraved items.

ADDRESS ERRORS AND UNAPPROVED PACKAGES
We reserve the right to withhold shipping and return shipping charges for shipments returned to us due to a customer address error or shipments that have been attempted for delivery and are subsequently returned to us. A re-delivery attempt will also be charged.

DELAYED PACKAGE
We have established partnerships with all our carriers and aim to deliver all parcels within the specified time frame. Please note that we will not be held responsible for delays in packages that may occur due to weather, incorrect address information, or issues with the carrier that are out of our control. We will do our best to resolve any issue for all of our customers regarding returns, claims or lost packages to the best of our ability.
In the event that a package is lost, missing or delivery cannot be confirmed via tracking, we will reship the order. Packages that have a confirmed delivery from the carrier will be investigated and are not eligible for a refund until resolved. If your package does not show up or arrives damaged, please contact us at: shop@identim.de with your order number.

If you have any questions, you can find our contact details at Imprint.