Gift bag

With the lovingly designed IDENTIM gift wrapping your gifts are wrapped in no time at all.

• Elegant satin bow in gold or silver
• Space for a jewelry case

Product safety: Details

You will receive a tracking number by e-mail, which you can use to track the status of your parcel. Please also check your SPAM folder.

  GERMANY
Shipment tracking with DHL (1-3 working days)
Free shipping & returns
From a purchase value of 500€ shipping by UPS value shipping
(Signature required for delivery)
DHL Express: 9,90€ - Orders placed before 2 p.m. will be delivered within Germany on the next working day. (no Saturday delivery)

  AUSTRIA
Purchase value up to 500€ - shipping costs 9,90€
DHL Standard: 2-4 working days
Purchase value from 500€ - shipping costs 19,90€
UPS insured transport of valuables 1-3 working days
(Signature required for delivery)

  EUROPE
Belgium, Luxembourg, Netherlands:
Purchase value up to 500€ - 9,90€
Shipment tracking with DHL (normally 2-4 working days)
Purchase value from 500€ - 19,90€
UPS insured transport of valuables 2-4 working days
(Signature required for delivery)

Great Britain, France, Spain, Italy, Sweden, Poland, Czech Republic, Portugal, Ireland, Croatia:
Purchase value up to 500€ - 13,90€
Shipment tracking with DHL (normally 2-5 working days)
Purchase value from 500€ - 19,90€
UPS insured transport of valuables 2-5 working days
(Signature required for delivery)

You can find our complete shipping guidelines HERE.

Please contact us first (support@identim.de) if you have received an incorrect or damaged item.

Don't like your piece of jewelry? No problem!
items can be returned to us at within 30 days of receipt without giving any reason.

Personalized products cannot be returned. These are excluded from exchange and return!

RETURNS IN GERMANY
Articles can be returned within 30 days of receipt without giving reasons. free of charge be returned to us by DHL. 

1. To start the return process, go to our returns portal Request a return label
   (you will need your order number).
2. Print out your return label and stick it on the outside of your parcel. If you don't have a printer to hand, simply use the QR code at a Packstation or in-store.
3. The processing of returns can take up to 3 working days (Mon - Fri) from receipt. The amount will be refunded to the original means of payment.

RETURNS FROM ABROAD (EU)
Items can be returned to us within 30 days of receipt with a shipping service provider of your choice without giving a reason. Unfortunately, we are currently unable to offer free returns for our international customers, but we hope to be able to offer this in the future!

1. Pack your shipment securely as received and make sure that the packing slip is included.
2. Select a shipping service provider of your choice and send us your package with sufficient insurance and postage.
3. The processing of returns can take up to 3 working days (Mon - Fri) from receipt. The amount will be refunded to the original means of payment.

Recipient:
IDENTIM
Lorcher Straße 141/5
73529 Schwäbisch Gmünd
Germany

If you need help, please read the FAQs or write an e-mail to: support@identim.de

You can find further information HERE

 RETOURS FROM ENGLAND
Please contact our customer support team at support@identim.de

Do you have a question? - We're here for you!
Just send us an email to support@identim.de or contact us at
directly via WhatsApp at +4915170106789 - we'll be happy to help you!"
Please always quote the item number when asking product questions.